Privacy Policy

This policy explains what information ReviewBooost ("we," "us") collects when you use reviewbooost.com or the ReviewBooost dashboard, why we collect it, and who we share it with. It applies to both business owners who sign up for ReviewBooost and the customers those businesses text through our platform.

Information we collect

From business owners (you): your name, email address, phone number, business name, and password (stored securely by our authentication provider, not visible to us in plain text). If you contact us directly, we keep the content of that message.

From your customers (on your behalf): the name and phone number you enter for each customer, their star rating replies, and any written feedback they send us by SMS. We store this data as your processor — it belongs to your business, not to us.

How we use it

• To send review-request text messages to your customers and process their replies.
• To operate your dashboard — showing you customers, review activity, and monthly reports.
• To pull your business's public rating and review count from Google, and to draft AI-suggested replies to your Google reviews.
• To power the on-site chat assistant, which sends your questions to our AI provider to generate a response.
• To email or text you (the business owner) about account activity, such as a new contact form message or trial signup.

Who we share data with

We use a small number of service providers to run ReviewBooost. Each only receives the data it needs to do its job:

• Twilio — sends and receives the SMS messages between your business and your customers.
• Supabase — hosts our database and handles account authentication.
• Google Places API — provides your business's public star rating and review count.
• Anthropic (Claude) — powers AI-drafted review replies and the on-site chat assistant. Messages sent to the chat assistant are processed to generate a response.
• Calendly — handles demo call scheduling if you book a call with us. Calendly has its own privacy policy governing that interaction.
• Vercel — hosts the application.

We do not sell your data or your customers' data to third parties, and we do not use it for advertising.

SMS messaging and consent

Text messages are only sent to phone numbers a business owner enters into their own ReviewBooost dashboard — we require that businesses only add customers who have already agreed to be contacted about their experience. Message and data rates may apply. A customer can reply STOP at any time to stop receiving messages, or HELP for assistance.

Payment information

ReviewBooost's free trial does not require a credit card. We do not currently store or process payment card information directly on our servers.

Data retention

We retain account and customer data for as long as your account is active. If you close your account, contact us and we'll delete your business's data within a reasonable time, except where we're required to keep records for legal or accounting purposes.

Your rights

You can request a copy of the data we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. If you're a customer of a business using ReviewBooost and want your data removed, you can reply STOP to any text, or contact that business directly, or reach us and we'll help.

Changes to this policy

We'll update the date at the top of this page when this policy changes. Material changes will be communicated to business owners by email.